Privacy Policy

Privacy Policy

At Gateway Casinos Innisfil (collectively referred to as "we", "us" or "our"), we respect the privacy rights of our customers and users and are committed to protecting personal information we collect about them.

1. Data Collection

We may collect personal data from you through your use of our website, social media platforms, mobile apps, emails, phone calls, text messages, in-person interactions at one of our facilities (collectively referred to as "websites" or "services"), and other sources where permitted by law.

Personal data collected includes:

Name
Email address
Phone number
Postal address
Date of birth
Identity verification documents

2. Data Use

We may use personal data for the following purposes:

To provide our services, including to set up, maintain and manage your account
To verify your age, identity and location as required by law or regulation
For communication with you about promotions, offers, news, events, surveys and other business-related matters
To tailor marketing communications based on your preferences and interests
To comply with applicable laws, regulations, codes of practice and industry standards

3. Data Sharing

We may share personal data with the following parties:

Affiliated companies (companies within our group)
Service providers and vendors for whom we have retained them to provide a specific service (e.g. email marketing services provider)
Government agencies or regulatory bodies as required by law
Credit reference bureaus

4. Data Security

We employ industry-standard security measures to safeguard personal data, including:

Encryption technologies (HTTPS) for online communications
Firewalls and intrusion detection systems for our websites and servers
Secure storage of physical documents in secure facilities
Regular backups to prevent loss of data
Staff training on handling sensitive information

5. Data Storage

Personal data will be stored:

For as long as it is required for the purposes stated above, or as permitted by law
In accordance with industry standards and practices for data retention

6. User Rights

You have rights under applicable laws to access, correct or erase personal information we hold about you, object to processing of your data, restrict our use of your data, request portability of your data.

7. Cookies and Tracking Technologies

We may use cookies (small text files stored by a website on an individual's browser) and other tracking technologies like pixels, tags, scripts or beacons to collect information about online activities including:

Website traffic patterns
Engagement metrics

These tools help us analyze user behavior and improve our services.

8. Social Media

Our websites may use social media sharing buttons which allow you to share content on your personal pages. This allows the relevant social network provider (e.g. Facebook, Twitter) to track visits from Gateway Casinos Innisfil to their platform using cookies or other tracking technologies.

9. Third-Party Tools and Services

We may embed third-party tools and services into our websites, including widgets, plugins, APIs, SDKs, frameworks which collect user data for various purposes like analytics, customer support chat, lead generation, content sharing etc.

Please note that these third-party providers' terms of use will apply to you when using their services.

10. Changes to Privacy Policy

We may revise this privacy policy at our discretion and without prior notice from time to time by publishing a revised version on our website. If we make significant changes, we'll notify users through the contact channels available.

Please review this page regularly for updates regarding any new practices or requirements that might impact your rights under applicable laws.